Refund Policy
Returns at a glance
You may request a return within 30 days of delivery. For return requests, email hello@divinitasholdings.com. We will provide the authorized return address and instructions for your order.
Return window
Request a return within 30 days of delivery. For a change-of-mind return, the product should be unused, in its original condition, and returned with the supplied accessories and packaging. Keep your proof of purchase. These conditions do not restrict applicable rights for faulty or misdescribed goods.
How to request a return
Email hello@divinitasholdings.com with your order number, the item you wish to return, and the reason for your request. For damage or a fault, include a short description and photos where helpful. Obtain return instructions and the correct return address before shipping; do not send items to an unconfirmed address.
Damaged, defective, or incorrect items
Contact us as soon as practical after discovering a problem. We will review the issue and arrange an appropriate repair, replacement, or refund, taking applicable consumer rights into account. For an approved return caused by a defective, damaged, or incorrect item, the store covers the necessary return shipping.
Return shipping
For an approved change-of-mind return, the customer pays return shipping. Use a trackable shipping method and keep your receipt. There is no restocking fee under this policy.
Refund processing
After the returned item is received and inspected, you will be notified of the decision. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit. A return of an entire bundle is refunded at the bundle price paid; partial bundle requests are reviewed against the original discount.
Cancellations and exchanges
Request cancellation as soon as possible. If fulfillment has already begun, cancellation may not be possible and the return process may apply. An exchange can be arranged subject to availability, or an eligible return may be refunded so you can place a new order.
Your statutory rights
This policy does not reduce mandatory rights relating to faulty goods, delivery failures, or any legally required cancellation period. Where applicable law provides greater protection, that protection applies.
Contact us
Divinitas Global Holdings
30 N Gould St., Sheridan, WY, 82801
Email: hello@divinitasholdings.com
Please contact us before sending a return. This business address is not an authorized return destination.